Account sign-in does not work
Use the same email tied to checkout or pilot access, then request a fresh sign-in code.
Troubleshooting
Fix common setup and connection issues.
Use these checks before contacting support, then open a support article when you need a deeper walkthrough.
Checks
Start with the visible state.
Connection does not turn on
Confirm VPN permission, choose an available location, and try again.
Platform download missing
Only Android is available today. iOS, macOS, and Windows are coming soon.
Troubleshooting steps
Use the exact app state to narrow the problem.
The fastest fix usually starts by identifying account sign-in, Android permission, location availability, or network stability.
Account sign-in failed
Request a fresh email sign-in code and confirm the account email.
If checkout just completed, wait briefly and refresh the dashboard.
- Check for extra spaces in the email address.
- Use the newest sign-in code.
- Make sure the code was not truncated.
VPN permission was denied
Zaylo needs Android VPN permission to create the private connection.
If the prompt does not return, check Android VPN settings or restart the app.
Connection stays reconnecting
Move to stable Wi-Fi or mobile data, choose an available location, and try again.
If every location fails, record app status and contact support.
Download is missing
Only Android has an available app today.
Do not install files claiming to be Zaylo for unsupported platforms.
When to contact support
Contact support when the same issue repeats after checking email, permission, location, and network.
Include account email, device model, Android version, app version if visible, location, and exact app state.