14-day money-back
Buy a Zaylo VPN subscription directly on our website and request a full refund within 14 days of your first purchase.
Refund Policy
Refunds for Zaylo VPN.
This policy covers the 14-day money-back guarantee on direct website purchases, how to request a refund, and how app store and payment provider rules apply.
App store rules apply
Purchases made through the Apple App Store or Google Play follow each store's own refund process and timelines.
Simple to request
Email the support team or use the billing portal. No hidden steps, hold times, or retention hoops.
Clear timelines
Approved refunds return to your original payment method, usually within about 5–10 business days.
Refund policy
How Zaylo VPN refunds work.
This policy explains when you can get a refund, how to request one, and how app store and payment provider rules apply.
1. Scope
This Refund Policy explains when and how refunds apply to Zaylo VPN subscriptions. It works alongside the Terms of Service and Privacy Policy. Where Apple App Store or Google Play terms govern a purchase, those store rules control refunds for that platform.
2. 14-day money-back guarantee (website purchases)
If you buy a Zaylo VPN subscription directly through our website, where payment is processed by Stripe, you can request a full refund within 14 days of your initial purchase. The guarantee applies to your first subscription purchase.
After the 14-day window, payments are generally non-refundable except where required by applicable law. Zaylo may decline a refund in cases of fraud, payment abuse, or violations of the Terms of Service.
3. Renewals and free trials
Subscriptions renew automatically until you cancel. Cancel before your renewal date to avoid the next charge — you can manage this in the billing portal or by contacting support. Automatic renewal charges made after the initial 14-day window are not covered by the money-back guarantee.
If a free trial is offered and you do not cancel before it ends, the payment provider may charge the subscription price. When that happens, the 14-day money-back window runs from that first charge.
4. Apple App Store and Google Play purchases
If you purchased a subscription through the Apple App Store or Google Play, refunds are handled by Apple or Google under their own policies and timelines, and Zaylo cannot issue those refunds directly.
Request Apple refunds through reportaproblem.apple.com and Google Play refunds through the Google Play refund process. Zaylo support can help you find the right path, but the store makes the final decision.
5. How to request a refund
For a website purchase, email [email protected] from the address you used at checkout, or open a request from the billing portal or the Zaylo VPN support center. Include your account email and, if available, your Stripe receipt or invoice number so we can locate the payment quickly.
6. How refunds are issued
Approved refunds are returned to the original payment method used for the purchase. Processing time depends on your bank or card issuer and usually takes about 5–10 business days after the refund is approved. Taxes collected at purchase are refunded where required by law.
7. Chargebacks and disputes
If you have a billing concern, please contact support first — most issues are resolved quickly. Opening a chargeback or payment dispute before contacting us may suspend your account and VPN access while the dispute is investigated with the payment provider.
8. Changes to this policy
Zaylo may update this Refund Policy as the service, app stores, payment providers, or legal requirements change. Material changes will be reflected on this page and, when appropriate, in the app or by email.
9. Contact
Questions about refunds or billing can be sent to [email protected] or through the Zaylo VPN support center.
Need a refund or have a billing question?
The Zaylo VPN support team can help with refunds, cancellations, receipts, and billing issues.