Setup
Install the Android app, sign in to your account, and make your first connection.
Support
Find setup help, account sign-in answers, troubleshooting notes, account guidance, and current app availability.
Support paths
Install the Android app, sign in to your account, and make your first connection.
Fix sign-in issues, offline status, reconnects, and permission prompts.
Check app availability, supported platforms, and current release notes.
Understand plans, trials, checkout, and subscription questions.
FAQ
Search the questions users are most likely to ask before choosing a plan or connecting from Android.
40 matching questions
Zaylo is built on clarity and honesty. We explain exactly what our service does without exaggerated privacy promises or hiding our current platform availability.
We only offer apps that are fully built and tested. Our Android app is complete and ready to use, while other platforms are in active development and clearly marked as coming soon.
If any part of our signup or account setup system is experiencing issues, we temporarily pause new signups. This prevents us from taking your payment if we cannot prepare your account and secure your connection immediately.
Zaylo focuses on encrypted connection tunnels, readable app status (connected, reconnecting, disconnected, needs attention), and direct account sign-in without manual server configuration files.
Yes. The app automatically attempts to restore the secure VPN tunnel when you move between Wi-Fi and mobile data networks.
No. Zaylo is designed to keep controls simple. The app manages protocols automatically in the background so you do not need to manually configure files or select settings.
Zaylo VPN offers active servers across the Americas, Europe, Asia-Pacific, and Africa, including Los Angeles, New York, Toronto, Seattle, São Paulo, London, Frankfurt, Paris, Singapore, Tokyo, Sydney, Mumbai, Seoul, and Cape Town.
For the fastest speeds and lowest latency, select the location geographically closest to you. If you want to check your public connection details, you can use our public IP tool.
If a location fails to connect, try switching to a nearby alternative, verify your internet connection is active, and confirm that the app has been granted VPN permission.
When the app is connected, Zaylo routes device traffic through an encrypted VPN connection to the selected VPN location. The app status is the first signal users should check.
No. Zaylo does not sell user data or use browsing data for advertising. The privacy policy explains the account, subscription, device, support, and provisioning data needed to operate the service.
Zaylo encrypts the traffic path between your device and the VPN server. This helps protect your data from interception on shared or public Wi-Fi networks, but it does not protect against malware, scams, or weak passwords.
Plus includes direct VPN connections for everyday browsing. Premium adds relay connections which are optimized for users in restricted regions such as China.
All plans start with a 7-day trial. You can cancel at any time during the trial through your account dashboard before the billing cycle begins.
Both the Plus and Premium plans support connections on up to 5 devices simultaneously.
Log in to your account dashboard to access Stripe Customer Portal where you can update payment methods, download invoices, or cancel your subscription.
The Android app is currently available for direct download. iOS, macOS, and Windows apps are planned and will be added as soon as they are ready.
You can download the official signed APK from our Android app page. Once downloaded, open the file and follow the standard Android prompts to install.
Open the app, sign in with the same email used for checkout or pilot access, enter the emailed sign-in code, and follow the VPN permission prompt.
The Android app requires Android 8.0 (Oreo) or higher. System requirements for iOS, macOS, and Windows will be published when those apps are officially released.
Zaylo VPN is a consumer VPN service for everyday browsing. It helps route your device connection through a private VPN connection with clear app status and simple setup.
Android is the available app today. iOS, macOS, and Windows are planned and remain marked as coming soon until their installers are ready.
Choose a plan, install the Android app from the official apps page, sign in with your account email, choose an available location, and confirm the connected state.
Zaylo helps protect the connection path between your device and the selected VPN location. It is useful on shared networks, but it does not replace strong passwords, HTTPS, updates, or careful browsing.
Zaylo VPN is available on Android today. iOS, macOS, and Windows are coming soon and are marked clearly on the apps page.
Plus is the best starting point for direct VPN connections. Choose Premium if you need direct and relay connections, especially for China use.
Install the Android app, sign in to your account, choose an available location, and tap Connect.
Not yet. Those platforms are listed as coming soon so users can check status without looking for unavailable installers.
Zaylo protects your device connection with an encrypted VPN connection and clear status in the app.
After checkout, open the Android app and sign in with the same email used for your Zaylo account.
Not yet. Those pages stay visible so users can see product status, but downloads are not offered until the apps are actually ready.
Confirm the Android app has VPN permission, check that you signed in with the right account email, choose an available location, and try again from a stable network.
No. A VPN is one privacy layer for your connection. You should still use strong passwords, two-factor authentication, updated software, and careful browsing habits.
Plus includes direct VPN connections. Premium includes direct and relay connections, which makes it the better choice for China users.
Use the app status. The important states are connected, reconnecting, disconnected, or needing attention before you continue browsing.
Choose Zaylo VPN if you want simple everyday VPN protection, Android availability today, clear connection status, straightforward plans, and privacy language that avoids unsupported claims.
Yes. Zaylo can help when you use public or shared Wi-Fi by routing your device traffic through an encrypted VPN connection to the selected VPN location.
Yes. Android is the current available Zaylo VPN app. iOS, macOS, and Windows support is planned and marked as coming soon.
No VPN can honestly promise total anonymity. Zaylo helps protect your connection, but websites, accounts, cookies, payment services, and unsafe browsing choices can still identify you.
Plus is the best starting point for direct VPN connections. Premium adds relay connections and is better for China users.
Before contacting support
Use these paths to gather the information support needs and solve common problems without waiting.
Start from the Android app page and confirm you are using the official download path.
If you are trying iOS, macOS, or Windows, there is no supported installer yet.
Use the same account email you used for checkout or pilot access.
The exact app status helps support narrow the problem.
Keep your checkout email and Stripe receipt email available.
If checkout is unavailable, the public signup path is paused until required systems are ready.
Prefer to reach a person directly? Email the Zaylo VPN support team for help with setup, accounts, billing, and refunds.
Next
Download, activate your account, and connect.